1. Scope of This Policy
This Privacy Policy applies to all visitors and users interacting with our website, including areas powered by Odoo’s built-in features such as:
- Contact form submissions
- Viewing or submitting quotations
- Requesting order details
- Accessing invoices or delivery info
- Wishlist functionality
- Company profile information
- “My Account” or Customer Portal areas
This policy does not apply to third-party sites linked through our platform.
2. What Information We Collect
We may collect the following categories of personal data:
🔹 Contact Information
- Name
- Email address
- Phone number
- Company name (optional)
🔹 Sales Interaction Data
- Quotation requests and submitted forms
- Order and invoice viewing (only for authorized users)
- Wishlist contents
- Delivery preferences
- Basic shipping/billing information
🔹 Technical and Session Data
- IP address
- Browser type and version
- Language preferences
- Session cookies and referral sources
❗ Note: SIERV does not collect or store any payment information (such as credit card or bank data) on this website.
3. How We Use Your Information
Your data is used solely for the following purposes:
- Responding to inquiries and contact form submissions
- Managing and displaying quotations, order history, or invoices
- Allowing you to track or view your delivery or wishlist items
- Improving our site functionality, design, and user experience
- Analyzing traffic patterns via Google Analytics
- Maintaining secure access to "My Account" or Customer Portal (if enabled)
We do not use your information for unsolicited marketing or advertising campaigns unless you explicitly opt in.
We do not sell, rent, trade, or share your personal information with any third parties for their marketing or commercial use.
4. Legal Basis for Processing
In accordance with applicable data protection laws (e.g., GDPR, PDPL):
- Consent is obtained when you submit any form.
- Legitimate Interest applies when we respond to B2B inquiries or allow access to existing client orders.
- Contractual Obligation applies when interacting with quotation or order data as part of a business transaction.
5. Cookies and Tracking Technologies
Our website uses standard cookies and analytics tools provided by:
- Website Hosting & Session Cookies: These cookies support session management, form submissions, and basic functionality.
- Google Analytics: This third-party service collects anonymized data such as page visits, browser types, geographic region, and device types to help us improve our website performance.
Cookies We Use May Include:
- Session cookies (for basic browsing)
- Performance cookies (e.g., Google Analytics)
- Odoo backend session and cache optimization
- Functional cookies (e.g., language settings)
You can control or delete cookies through your browser settings. By continuing to browse our site, you consent to our use of cookies.
6. Data Storage and Security
- All website data is stored on secure servers managed by Odoo S.A.
- We take commercially reasonable precautions to protect your data, including TLS encryption (HTTPS), internal access controls, and security audits provided by our hosting partner.
- SIERV does not store, resell, or transmit personal data outside of this environment.
7. Data Retention
We retain data for no longer than 12 months after last interaction, unless:
- A business relationship is active (ongoing quotation/order process)
- Retention is legally required for tax or commercial obligations
You may request deletion of your data at any time (see Section 8).
8. Your Rights
Depending on your jurisdiction, you may have rights under applicable privacy laws, including:
- The right to access the data we hold about you
- The right to request correction or deletion of your data
- The right to withdraw consent at any time
- The right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us.
9. Third-Party Links
Our website may contain links to external websites (e.g., LinkedIn, partners, YouTube). This Privacy Policy does not cover their practices, and we are not responsible for their content or privacy compliance.
10. No Selling of Personal Data
We do not sell, rent, trade, or share your data with third parties.
We do not allow third-party advertisers to access your personal information through our website.
11. Changes to This Policy
We may revise this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically to stay informed of any updates.
12. Contact Us
For any questions or concerns about this Privacy Policy, please contact us.